How do I evaluate a virtual assistant, or pre-hire?

Answer

 

Virtual assistant profiles include detailed information such as voice sample, work experience, portfolios, amount earned, and skills so you can better know who you’re hiring. We also calculate job success scores and display confirmed feedback from past clients to give an overview of virtual assistants’ client satisfaction histories.  Ultimately, however, it is your responsibility to do the final screening to help ensure that the freelancer is a great match for you and your project.

What is escrow?

Answer

 

With escrow, clients pre-fund work and release funds to their virtual assistants as projects are completed or milestones are met – knowing that they’ll be able to review and approve delivered work before releasing payment. Escrow also gives freelancers the comfort of knowing that a project is funded before they begin working.

What is fixed-price protection?

Answer

 

Hourly work is protected by Work Room– an easily-accessed billable time system that shows clients both hours worked and in-progress screenshots to verify hours. Virtual Assistant's bill their clients for hours through Virtual Office Gurus' automated weekly billing system.

How does Virtual Office Gurus LLC protect me and my work?

Answer

 

Our security model flags fraudulent activity to help ensure a safe workplace. We’re also here to help you succeed along the way, with 24/7 customer support and dispute assistance. Once a virtual assistant receives payment for work completed on a project, our Terms of Service specify that ownership of that work transfers to the client. 

What projects can be done on Virtual Office Gurus?

Answer

 

Anything you can do on a computer can be done through Virtual Office Gurus LLC.

Virtual assistant freelancers on our platform can tackle a wide range of projects — parttime or fulltime, individually or team-based. Whether you need customer service, marketing, sales, graphics and website design, or administrative assistance, you’ll find professionals on Virtual Office Gurus ready to support your business. 

How do I know my virtual assistant is accurately billing for my project?

Answer

 

You can evaluate your virtual assistant's activity through hourly, daily, or weekly reports.

This includes the virtual assistant's work diary, which you can review on hourly contracts. It tracks billable time and records completed work. While the virtual assistant is billing you, it also takes screenshots of the virtual assistant's screen so you can verify billable hours.

On fixed-price jobs, you and your virtual assistant agree on milestones for each project. When your virtual assistant reaches a milestone, you review the work and release funds when the work is approved.

We also provide a messaging platform so you can chat and share files with your virtual assistant.

How do I pay my virtual assistant and what does it cost?

Answer

 

You and your virtual assistant agree upon the price according to your project scope and budget. Virtual Office Gurus LLC makes paying virtual assistant simple and secure. Choose to pay using MasterCard, Visa, American Express, or PayPal. Any payments are subject to a 2.75% processing fee.

How often will I be charged?

Answer

 

Hourly projects use our automated billing system. Fixed-price projects are divided into agreed-upon milestones.

You have two options for working with your virtual assistant: hourly or fixed-price.

With hourly projects, using our automated billing system, your virtual assistant will bill you each week. Once you review and approve each weekly invoice (you have one week to do so or the payment will be automatically made), Virtual Office Gurus LLC charges your billing method and releases funds to your virtual assistant through our escrow service.

On fixed-price projects, you have the option of dividing a large project into agreed-upon milestones. Before each milestone begins, you must fund escrow for that portion of the project. Once a milestone is completed by the virtual assistant, you review and approve the work and release funds to your virtual assistant from escrow.

How do I hire on Virtual Office Gurus?

Answer

 

After you sign up, find a freelancer and click the “Hire” button to get started.